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MEET WITH CONFIDENCE
Mystic Lake Center is booking and hosting events with enhanced health and safety protocols. Read More
Mystic Lake Center

HEALTH & SAFETY OPERATIONS UPDATE

Our world has changed and the world of meetings and events has changed with it. The health and safety of our guests and team members is our highest priority. Following the guidance of Shakopee Mdewakanton Sioux Community Tribal Public Health, we have made modifications to Mystic Lake Center operations. Our event professionals are here to help guide you through every aspect of safely planning and executing your next event.

Learn more about our enhanced health and safety measures and what you can expect during your next visit.

DETAILS

ENHANCED CLEANING & SANITIZING

We use enhanced chemical disinfectants to sanitize high touchpoints after every interaction or multiple times per shift. Each department has been trained on proper sanitizing techniques and follows a rigorous sanitizing protocol for front and back of house areas. All shared equipment and meeting amenities are sanitized before and after each use, or are single use if not able to be effectively sanitized. All linens, including underlays, are replaced after each use. Clean and soiled linens are transported in sealed single use plastic bags into and out of meeting rooms.

MASKS

Guests are not required to wear face masks, but it is strongly recommended that guests continue to wear them.

EMPHASIS ON HYGIENE

Hand sanitizer stations are located throughout the property and outside each occupied event space. Team members have undergone health training and are required to follow rigorous personal hygiene protocols regarding face masks and proper hand hygiene.

FOOD & BEVERAGE SAFETY

We follow safe food handling practices and sanitize all food and beverage equipment.

AIR QUALITY

Both Mystic Lake Center and the Promenade hotel tower have always been completely smoke free. Mystic Lake Center has a state-of-the-art HVAC system providing maximum ventilation. Smoking is not allowed on the Mystic Lake casino floor. Please use designated outdoor smoking areas, or visit the indoor smoking lounge near Club M® at Mystic Lake.

BOOKING EVENT SPACES

Site visits and venue tours may be replaced by virtual tours when possible. We encourage those seeking to book a space to consider preparing a health and safety plan. For those who continue to have concerns with social distancing, our Event Services team can support ideas and meeting sets that support distancing. Please contact one of our event professionals for diagrams and guidance.

Geometry

  • Plan smaller settings at 90 degree angles to prevent attendees from facing directly across or behind one another.
  • When possible, reduce pinch points within the attendee path.

Division

  • Increase barriers in settings by including screening, storage elements, plants or partitions.
  • Higher space division and natural elements create separation and cognitive comfort.

Density

  • Consider utilizing open spaces for meetings, leveraging flexible furniture with moveable whiteboards and screens to create boundaries.
Learn more about our current property-wide health and safety practices at mysticlake.com/health.